The Finnish special library Celia
Internet services replacing CD distribution
The Finnish state-owned special library Celia provides literature (fiction, non-fiction and educational) in accessible formats to those who are unable to read standard, printed books. The books are available as accessible audiobooks, e-books or in Braille-format.
In 2017 over 35.000 individuals used Celia’s services and about 48 percent of the loans were delivered to end user apps and devices with the Pratsam online system. 85 percent of all new users registered as online users.
Celia started to investigate and test various alternatives for the distribution of accessible books over the Internet in 2008. Prior to this, subscribers reserved books online via Celia’s webpage, which were then distributed through the mail in the form of CDs or cassette tapes.
Celia sought an online distribution system that could be integrated with its already existing library system, through which the administration of subscribers, audio material, etc. and lending was organized.
In 2009 a Pratsam solution was integrated into the Celia system and the new online distribution was taken into use. The introduction of the new system occurred at the same time that Celia digitalized its entire analogue library; numbered at the time as 28.000 accessible publications (now over 40.000 titles).
In the initial version, the new online service streamed accessible books to a Pratsam software program called PuhElias Reader, used with Microsoft Windows. One advantage of continuous streaming was that a subscriber could start to listen to a text immediately after it had been borrowed.
Today, the software program is called Pratsam Reader Win and, in addition to other various improvements, now also supports the DAISY Online Delivery Protocol.
Online users up 50 percent per year
In 2011, Celia’s online distribution system entered a second phase of development. During this second phase, the international DAISY Online protocol was supported and Pratsam thereby became the first in the world to deliver a supplied solution using the new standard.
During a third phase of development, Celia together with Pratsam launched the Vera service, which included a web app-player for direct playback using a web browser (Pratsam Reader Web). The Vera-service also enabled download of accessible books with audio watermarks (the audio watermarking technology was developed by Pratsam). Following these improvements, the online use of Celia’s services has increased at a rate up to 50 percent per year.
Substantial cost savings
Since Pratsam’s distribution solutions and DAISY players for computer and mobile devices have been supplied, more and more Celia subscribers have switched from borrowing CDs to digital distribution. In 2016 online users increased from 27 to 39 percent of all Celia users. This in turn has led to substantial savings for the library, in regard to copying and postage costs.
Introduction of Pratsam Reader App
During autumn 2015, Celia introduced the Pratsam Reader App for iOS or Android mobile devices. Over the space of one and a half months, 1.000 subscribers downloaded the Pratsam Reader App. In the end of 2017 the subscribers using Celia online services reached almost 14.000.
An impartial, third party has evaluated the security of the online services available through Celia (provided by Pratsam) and determined that they are of a high quality and secure.